General Manager

Description

Gulliver’s Valley is seeking an experienced, energetic General Manager to lead the day‑to‑day running of our theme park, rides, accommodation, retail, catering, events, and entertainment. You’ll oversee four Heads of Department and a seasonal team of around 150 people, ensuring safe, smooth, and memorable experiences for all guests.

What You'll Do

• Lead all aspects of health & safety, ride safety, food safety, and fire safety.
• Oversee daily operations across rides, shows, accommodation, retail, and food & beverage.
• Manage, coach and support four Heads of Department, line managers, supervisors and a large seasonal team.
• Champion exceptional guest service and resolve guest feedback professionally.
• Drive commercial performance across admissions, retail, catering, accommodation, and events.
• Work closely with central support teams and external stakeholders.

Working Pattern

Full‑time role including weekends, bank holidays, school holidays, and peak trading periods. Participation in the Duty Manager rota is required.

Requirements / Qualifications

• Leadership experience in theme parks, attractions, leisure, hospitality, or resorts.
• Strong people leadership skills and experience managing large, seasonal workforces.
• A safety‑first mindset and ability to make sound decisions under pressure.
• Commercial awareness, operational agility, and excellent communication skills.

Desirable Qualifications

• Personal Licence Holder
• First Aid
• Fire Safety