Operations Manager

Description

This is a new and exciting opportunity is for an experienced leader to join the park management team at Gulliver’s World in Warrington, Cheshire. Gulliver’s World opened in 1989 and is home to over 40 rides and attractions, family entertainments and themed accommodation.

Job Responsibilities:

• Ensuring high levels of safety compliance throughout the resort, including audits, formal observations, competency checks and spot checks of key areas.
• Lead activities across the park to ensure ride uptime and ride handover is happening on time with the guests.
• Lead the rides operations team.
• Provide hands-on, front line operational support throughout the day.
• Always demonstrate a high level of customer service.
• To continuously assess the safety, cleanliness and presentation of all guest facing areas.
• Full understanding of ride operations from ride evacuation, ride training and ride operations.
• To ensure that the procedures for full opening and closing of the theme park are completed including effective close-down of rides, catering, entertainment and retail operations.

• Actively seek innovative ways to improve the business performance in key areas, such as maximising financial opportunities, ride safety, ride throughput, facility cleanliness and the overall guest experience.
• Actively assist to co-ordinate, establish and deliver seasonal events.
• Oversee the H&S management ensuring all site paperwork is up to date and correct.
• Ensuring the team schedules are effective and efficient to run the park effectively.
• Ensuring all teams are working towards improving the guest experience.
• Ensuring safety incidents are reviewed and corrective actions taken without delay.

Responsible to:

Resort Director

Responsible for:

Resort Duty Managers, Head of Catering, Retail Manager, Rides Manager, Entertainments Manager, 9 Department Supervisors and over 200 Seasonal Team Members.

Requirements / Qualifications

About You:

• Experience working in the leisure or theme park environment.
• Ability to work as part of a team as well as alone.
• Able to work weekends/bank holidays and during school holidays.
• Excellent customer service skills, ensuring all our guests have a memorable experience.

People Management:

• Manage Schedules.
• Meet payroll targets and save costs where needed.
• Motivate and lead as a role model.
• Meet budgets.
• Treating equipment, tools, company assets with care and in an ethical manner.